Care Quality Commission

CERTIFICATE NUMBER: CRT1-6274007015
CERTIFICATE DATE: 08/01/2019
PROVIDER I-D: 1-4908637748

 

Code of Practice

We always aim to deliver a very high standard of dental treatment in a caring, safe and thoughtful environment aiming to provide excellent oral health to all our patients attending the practice.

We will provide the highest quality dental treatment in line with best practice, choosing minimally invasive approach where possible. All staff will have the qualifications, competence, skills and experience to deliver these high standards and keep people safe.

The service we provide will increase the awareness of prevention and positive health choices. We keep abreast with current dental techniques through continual education and training so that we may deliver comprehensive treatment choices to our patients.

We will provide general dental and specialist dental care and will refer patients when appropriate.

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Our objectives with regards to the regulated activities carried out include:

  1. Diagnostic and screening procedures
  • To arrange and agree appointments and review appointments within an appropriate personal time frame with patients.
  • To perform a full detailed examination of patient’s oral health using relevant diagnostic equipment taking into account relevant medical history.
  • To inform patients of the results of such diagnostic and screening procedure with a view to discussing treatment options, costs, risks, advice.
  • To establish an individually developed personal dental health regime for each patient to meet their dental care needs and aim for a high level of oral health.
  1. Treatment disease, disorder or injury.
  • To provide a high quality and a range of dental services to the whole community including consultations, radiographs, routine restorative work, cosmetic dentistry, orthodontics, implants, endodontics and treatment of periodontal disease.
  • To refer to appropriately qualified specialist dental practitioner where necessary and will provide temporary treatment if required.
  • To keep patients well-informed of costs and to discuss treatment progress at each stage, obtaining relevant consent.
  • To create an atmosphere in the practice in which the patients feel relaxed and able to discuss freely their dental health issues.
  • To provide a service based on prevention and to establish a personal treatment plan for the patient.

 

  1. Surgical Procedures
  • To provide detailed information and explanations to patients where a surgical procedure is necessary, outlining the benefits, procedures involved, risks and outcomes.
  • To obtain valid consent for all surgical procedures carried out at the practice.
  • To monitor patient progress in accordance with relevant clinical protocols to ensure that recovery is both full and uneventful.

As a practice we will:

  • Wherever possible, see patients on time and give an apology and an explanation if we run late.
  • Respect patients’ privacy and confidentiality and adhere to the principles of information governance and data protection regulations.
  • Operate within a policy and culture of openness and honesty in everything that we do.
  • Ensure the premises and all equipment used are clean, safe and use good quality modern materials and approved techniques.
  • Manage risks that may arise during care and treatment.
  • Prevent and control the spread of infection and always maintain people’s health, safety and welfare.
  • Support continuing staff training and development.
  • Spend sufficient time with the patient to meet their clinical needs. Patients’ needs and expectations will be assessed at the outset and treatments, alternatives, benefits and risks will be explained fully before treatment is started and informed consent will always be obtained.
  • Promote a culture of good and open communication with patients so they can help shape our service provision. The practice information leaflets and website will be available to patients to give full details of services provided and invite comments. We will always take full account of patient rights and autonomy and try to accommodate patient’s views and respond quickly and sympathetically.
  • Conduct regular survey of patient views on the service care and treatment provided.
  • Provide details of our complaints policy for the effective and easy resolution of patients’ complaints and concern.
  • Recognise the principles of Equality, Diversity and Human Rights for patients and for staff and safeguard them from abuse and improper treatment.

Regulatory Contacts

The General Dental Council, 37 Wimple Street, London, W1M 8DQ
www.gdc-uk.org
Telephone: 0207 167 6000

The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon,  CR9 2ER
dcs.gdc-uk.org
Telephone: 0208 253 0800

Care Quality Commission National Correspondence, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA
www.cqc.org.uk
Telephone: 03000 616161