Complaints and Cancellations

Complaints

Complaints are dealt with courteously and promptly to be resolved as quickly as possible. The person responsible for dealing with any complaint about the service, which we provide, are our principle dentists. We welcome any comments you may have; feedback forms are available at reception. Please inform reception if you wish to discuss your matter in private. Alternatively, please contact the practice via email, phone or letter “FAO Complaints Manager”.

Cancellations

We have a 24 hours cancellation policy. Charges may apply for a broken appointment in less than this time.