Complaints and Cancellations


Complaints are dealt with courteously and promptly to be resolved as quickly as possible. The person responsible for dealing with any complaint about the service, which we provide, are our principle dentists. We welcome any comments you may have; feedback forms are available at reception. Please inform reception if you wish to discuss your matter in private. Alternatively, please contact the practice via email, phone or letter “FAO Complaints Manager”.


We make appointments with the expectation that you will attend at the agreed date & time to undergo your treatment; if you change your mind or work/other commitments prevent you from attending, we ask you to give us at least 48 hours of notice so that we can reallocate your appointment slot to another customer.

When booking your appointment, we require a full prepayment for:

  1. Direct Access Hygiene – £105
  2. New Patient Emergency – £85

We require a partial payment for:

  1. Treatments of 1 hour or more – % of overall treatment value

Payments serve as confirmation of your commitment to attend your appointment.

Deposits are fully refundable providing 48 hours notice of cancellation is given.


We have a 48hours cancellation policy. Charges may apply for a broken appointment in less than this time.